Engage your customers with the iPivot solution powered by Amazon PinPoint
Overview
iPivot created a customized omnichannel communication engagement model powered by Amazon Pinpoint to help businesses provide consistent, seamless and high quality experiences for their customers.
Customer communication and user engagement through multiple channels including email, push notifications, and SMS are critical for businesses like PayForward (retail) and New Road Home Solutions (real estate). Customers expect a high-level of consumer experience from businesses and communication is at the heart of that experience.
The challenge for every business is to keep up with modern technology New Road Home Solutions (real estate)channels and customer expectations. The biggest challenge is to use different services for different communication channels, which is a complex endeavour to get things right and the integration of these services is difficult and risky.
That’s why PayForward and New Road Home Solutions engaged iPivot, an AWS Advanced Partner that specializes in Amazon Pinpoint, to build a customized omnichannel customer experience to suit their business, channels, and audience.
How it works
iPivot created a customized omnichannel communication engagement model powered by Amazon Pinpoint to help businesses provide consistent, seamless and high quality experiences for their customers.
What customers get as part of the omnichannel solution:
- Design and configuration of Amazon Pinpoint
- Creation of rich HTML templates and other messaging formats
- Integration of customer systems such as 3rd party email with Amazon Pinpoint
- Defining customer journey flows
- Develop analytics for the omnichannel solution
- Documentation, automation, and testing of the solution
For example, for one customer iPivot integrated Stripo.email to build email templates that are integrated with Amazon Pinpoint to send rich HTML email templates with dynamic content to address customers.
Why iPivot
Amazon Pinpoint Expertise
iPivot offers seasoned experts to maximize Amazon PinPoint’s benefits with tailored solutions.
Customized Efficiency
We efficiently implement Amazon Pinpoint, saving resources, and aligning solutions to your unique needs.
Cost-Effective Integration
We prioritize ROI, ensuring a swift and cost-effective Amazon Pinpoint implementation.
Ongoing Support
iPivot provides continuous support to optimize your Amazon Pinpoint solution for sustained customer experience enhancement.
What is
Amazon Pinpoint?
Amazon Pinpoint is an AWS service that you can use to engage with your customers across multiple messaging channels. You can use Amazon Pinpoint to send push notifications, in-app notifications, emails, text messages, voice messages, and messages over custom channels.
Using the iPivot solution powered by Amazon Pinpoint, businesses can build campaigns and segments, set up analytics, schedule email campaigns based on dynamic data from Amazon RDS and customer contacts.
Amazon Pinpoint is the glue that connects journeys, campaigns, rich content, and channels. iPivot configures Amazon Pinpoint and integrates it into the customer’s marketing platform.
iPivot builds on and around Amazon Pinpoint to create a custom omnichannel solution for each situation.
How You Benefit
Personalized Engagement
Amazon PinPoint delivers tailored messages, boosting customer satisfaction through relevant content and increased engagement.
Omnichannel Reach
Reach customers seamlessly through various channels, enhancing accessibility and convenience for improved interactions.
Ongoing Support
iPivot provides continuous support to optimize your Amazon Pinpoint solution for sustained customer experience enhancement.
Scalable and Reliable
Built on AWS, Amazon PinPoint ensures consistent, on-time message delivery, reducing service disruptions for a positive customer experience.
