Our Services
Deliver exceptional onsite service experiences by leveraging intelligent automation and AI insights to optimize your field operations.
Overview
In today’s fast-paced service landscape, efficient field operations are crucial for customer satisfaction and business success. Dynamics 365 Field Service integrates AI and automation to empower your team, ensuring timely service delivery, proactive maintenance, and enhanced customer experiences.
AI-Powered Scheduling
Utilize AI to optimize resource allocation, ensuring the right technician is dispatched at the right time.
Proactive Maintenance
Leverage IoT and AI to predict equipment failures and schedule maintenance before issues arise.
Enhanced Mobility
Equip field technicians with mobile tools powered by AI, providing real-time information and guidance.
Customer Engagement
Keep customers informed with automated notifications and provide self-service scheduling options.
Seamless Integration
Integrate effortlessly with other Microsoft products for a unified service experience.
Scope
AI-Optimized Resource Scheduling
Implement AI-driven scheduling to assign the most suitable technician based on skills, location, and availability, enhancing efficiency and customer satisfaction.
Predictive Maintenance
Utilize IoT sensors and AI analytics to monitor equipment health, predict potential failures, and perform maintenance proactively, reducing downtime.
Mobile Field Service Application
Empower technicians with an AI-enabled mobile app that provides real-time access to work orders, customer information, and step-by-step guidance.
Customer Self-Service Portal
Offer customers an AI-powered portal for self-scheduling, tracking technician arrival times, and accessing service history, enhancing transparency and satisfaction.
Mixed Reality Support
Integrate with Dynamics 365 Remote Assist to provide technicians with AI-driven remote guidance and support through mixed reality, improving first-time fix rates.
Inventory Management
Leverage AI to manage inventory levels, predict parts requirements, and ensure technicians have the necessary tools and parts for each job.
Service Analytics
Monitor performance metrics and customer feedback in real-time, using AI to identify trends and areas for improvement.
The Benefits
Enhanced Operational Efficiency
Optimize field operations with AI-driven scheduling and predictive maintenance, reducing downtime and operational costs.
Improved Customer Satisfaction
Deliver timely and proactive service, keeping customers informed and engaged throughout the service process.
Increased Technician Productivity
Equip technicians with AI-powered tools and real-time information, enabling them to perform tasks efficiently and accurately.
Data-Driven Decision Making
Leverage real-time analytics to make informed decisions, continuously improving service quality and operational efficiency.
Scalability and Flexibility
Adapt to changing business needs with a solution designed to scale alongside your organization.
Why iPivot?
As a trusted Microsoft partner with deep expertise in Dynamics 365 Field Service, iPivot delivers tailored solutions that align with your unique business needs. Our experience across various industries ensures that we understand the nuances of your market, providing strategies that drive efficiency and innovation.
